Frequently Asked Questions
What is CareFind.net?
CareFind.net is a website (and mobile app) that helps carers and those in need of care to find each other.
Who can use CareFind.net?
Our website and app are open for almost anyone to use. This includes carers seeking work, those looking for a carer for themselves, those looking for a carer for someone else, as well as recruiters who would like to advertise caring positions that they have available.
What areas do your services cover?
Our service is intended for those who reside in the following areas:
- United Kingdom (England, Scotland, Wales and Northern Ireland)
- Isle of Man
- Channel Islands (the Bailiwick of Jersey and the Bailiwick of Guernsey)
What does it cost to use our website and app?
All of the basic functionality that we offer is totally free of charge. However, should you wish to increase your chances of success, you may purchase one of our paid listing options which will help increase your visibility and result in a faster or more successful outcome.
What is our refund policy?
Due to the nature of the service that we offer, we do not issue refunds unless there has been a billing or technical error on our side. Before purchasing one of our paid upgrade options (such as “Featured Ad”) or Membership Packs, please ensure that you read carefully and understand exactly what the benefits and possible disadvantages are with each option that we offer.
We do not provide refunds if you have made a purchase from us and then later decide that you made a mistake or that you will not be using all the benefits that each option offers. The onus is on you to make an informed decision before making your purchase.
Please be aware that if you change Membership Packs before your current Membership Pack expires, your current Membership Pack will be cancelled along with all its benefits, and you will not be eligible for a refund.
How do I get hold of someone on the team at CareFind.net?
It’s very simple… All you have to do is go to our “Contact” page and make use of the form provided or, you may send us an email to firstname.lastname@example.org and we will do our best to assist you.